However, after the iTunes install started normally, I was asked to input my iPhone password. **What worked for me was following a suggestion to reboot the computer AND also to disconnect and shut down/restart the iphone.** "Then, try again." (To restart the iphone, I held the button on the upper right for a few seconds, then used the slider, which shuts down the phone. I read the 'help' document, which was linked to the error message, and tried various things listed. I had this error issue as well-twice in fact-while trying to update using iTunes and with my iPhone 6s plus connected directly to the computer. I dont want to restore to factory settings because from what Ive tried, it still needs to download the new update and I simply dont have the internet connection to do so! I have tried installing the iOS being connected to wifi and also to my cellular data and neither work! Im seriously so frustrated and really need to update my phone because most of my apps dont work anymore (because my current iOS 6.1.3 is so old!)
Still very vague as to what a network connection is. " Unable to Install Update Software update requires a network connection" I also had plenty of free space on my phone when I tried all the installing because the phone told me to clear 3.5GB of data before I could even download the update.Īfter I reset my phone (holding down lock button and home button) the below message comes up: The reason I never kept updating my phone is because I have terrible internet and always seemed to have these problems! The only problem I can think of is that my current iOS is ancient at 6.1.3 and it cannot update from a phone so old.
I have very limited internet access and borrowed a friends internet to download the update wirelessly to my phone. I feel like I have tried everything, turning my phone on and off, resetting by holding the home and lock button, updating my itunes on my computer to the latest version, and nothing has worked!! All that pops up after i agree to the terms and conditions is " Unable to Install Update An error occurred installing iOS 9.2.1." There is no error code that I can use to look up to solve the problem. Last night I downloaded the new ios 9.2.1 update to my phone over wifi.
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